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So I’d like to divert from my usual blatherings to something closer to home. I’d like to describe a recent epic user experience fail on the part of my telecoms service provider. I have been a loyal customer of MTN for the past 8 years or so. I have been as close to a model customer [...] As I coach more and more teams, I notice a pattern. Scrum masters who fear (or loath) conflict try to resolve discrepancies in estimates as quickly as possible. They will try to force a majority vote as consensus. Or worse, place the dissenter on the spot, somehow implying that they are holding the process up. This [...] |
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